Health care is subject to a great change with high quality requirements and rising cost pressure. To enable economic operation, many hospitals and health care facilities depend on the optimization of their processes and structures. The project focuses on supportive and logistical business processes, which are determined by means of a systematic comparison between different healthcare providers and logistical practice. From the evaluation of the results, so-called best practices can be identified which allow a new comparison to be made in order to take account of the value factors from the customer, company and employee perspective.

Project goal

The goal of the three-year joint project with a term to mid-2014 was the development of a value-based benchmarking methodology, which is based on various networked and problem-solving service structures and can be applied in health care and logistics. An application concept, which consists of the BELOUGA benchmarking cockpit as well as the BELOUGA service training, enables service providers as well as their customers to evaluate and better compare the services provided to their actual value.


At the core of the project are four supporting processes, which have a great influence on the quality of the performance and satisfaction of the customers. This includes the provision of patients and products, the planning of the staff, the tendering and the provision of services. For this, a process benchmarking is carried out, which also includes qualitative, value-oriented aspects in addition to "traditional" factors such as costs, time and productivity. The end result is a software that visualizes the value added of a service via simulations. The introduction of this service benchmarking into practice is supported by a learning concept.

Project duration

2011 - 2013

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